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Figure : Click Reset printing system. Type your user Name and Password. Click the Add button. Select your printer from the list, and then click Add.

It might take a few seconds before your printer displays in the Printers list. Apple menu. Click the Apple menu, and then click System Preferences. Open the Finder , click Applications , and then double-click System Preferences. Type your user name and password in the Name and Password text fields. OS X v Solution three: Uninstall and then reinstall the HP software Follow these steps to remove the current software, and then reinstall the latest software.

Step one: Uninstall the printer software Choose from the following methods to uninstall the software. If you are uncertain, try the first method. If you do not see an Uninstaller option, use the other method. Method one: Uninstall with HP Uninstaller.

Get the driver

From the desktop. Double-click the Macintosh HD icon from the desktop. Click the Finder icon in the Dock, and then click the hard drive under Devices. Click Applications , and then click the Hewlett-Packard folder.

Double-click the HP Uninstaller. The HP Uninstaller opens. Select the HP product to remove, and then click Uninstall. When prompted, type the Administrator name and Password, and then click OK.

When the Uninstaller finishes, drag any icons for the product to the Trash. Return to Applications , and then click the Utilities folder. Double-click Activity Monitor. The Activity Monitor opens. Method two: Uninstall from the Applications window note: If you have additional HP printers, you will need to reinstall their software drivers after you have completed these steps.


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Double-click the Macintosh HD icon on the desktop. The computer's file system opens in a window.

Step 1: Uninstall the software

In the right pane, double-click Applications to open its folders and files. Drag the Hewlett Packard folder to the Trash. In the left pane, double-click Macintosh HD to open its folders and files. In the right pane, double-click Library to open its folders and files.

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Navigate to the following sub-folders and files, and then drag the items in bold one at a time to the Trash :. In the right pane, click Users , click Username , and then click Library to open its folders and files. Click Applications , and then click Utilities. Click All Processes from the pop-up menu in the upper-right corner. Select the processes from the following list, and then click the Quit Process button.

The processes that display in the All Processes list vary by printer. Step three: Empty the trash Click the Trash icon.

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The Trash folder opens. Before you permanently delete all items in the Trash , review the list, and make sure that all the files and folders can be deleted. Drag and drop any files you wish to keep from out of the Trash to where you want them for example, the Macintosh HD icon on the desktop. Step four: Repair permissions Follow these steps to repair the permissions affected by removing the folders and files.

Click Applications , click Utilities , and then double-click Disk Utility. On the left side of the window, select the Macintosh HD directory.

HP DesignJet printers

The directory is indented and is usually the second entry in the list. Click Repair Disk Permissions. The process might take several minutes to complete. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Troubleshooting error messages received during installation.


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  • Use this document to find out which Scanjets have drivers available. Go www. If your scanner is not listed above, you might consider an upgrade to a newer HP scanner that will work with the new Macintosh operating system. Troubleshooting error messages received during installation If you try to install older software released prior to El Capitan, you might receive the following error message:. Driver comes from an unidentified developer'. Click OK to ignore and close the message. Press and hold the Ctrl key and then click the. Click Open in the pop-up, and then click Open again.

    If you continue to receive this message, you can also choose to override your security settings by disabling Gatekeeper. To do this, follow these steps:.