We saw a vehicle posted for sale, called at on Saturday morning when dealership opened and were told "I see it in front of our office and it is current for sale". Our drive to dealership is just under 1 hour, during which I sent a message to our sales associate 20 minutes before our arrival - to which the associated replied "Sounds great, let me know when you are here".
Upon our arrival, vehicle was on the lot with Texas Buyers Tag attached to it, dating 2 days prior. Classic bait and switch. I guess there is a reason for 4 out 5 stars overall rank for a dealership representing a global Acrua brand. I don't fault the sales associate here. So, to sales management in pre-owned department - congratulations.
Just remember, in the age of the internet your lot becomes a second choice. I would recommend this dealer. Recently visited to look at a truck There asking almost 5 grand above nada clean retail. Truck is far from clean Roof has a lot of hail damaged Previous own clearly had dogs chewed up back doors Seat belts etc You could tell it was just dirty inside They did what they could to clean but still dirty dark carpet in all cracks.
Truck needed shocks Missing rear tailpipe Needs front ball joints. Had a check engine light on that they were unsure if it wa a fixed or not Reset computer by disconnecting batteries. Sales person aundre was awesome As well and the service manager She was great The upper management seems to be where the issues come from. Was greeted by Michael Phan and we discussed - wrote-up the work needed for the brake job. Michael was up-front about the cost for the job - no surprises here. Told him I planned on leaving it till the next day to give them plenty of time.
To my surprise, Michael called later the same day to tell me the work was complete! I swear they must have an Indy Pit Crew working behind the scene! I picked my truck up the next day and everything was perfect! Went to Hiley Acura of Fort Worth today to look at a used vehicle they had listed on their website under the pre-owned inventory section.
The web site was easy to navigate and had all the vehicle info listed. Upon arrival I was greeted by Mike Nguyen at the pre-owned car center. Mike brought the vehicle over from the service center and we took a short test drive. Mike handled everything from there, from negotiating price with his manager to working with the service dept to answer questions and check on mechanical issues and arrange for some needed corrective maintenance.
From there it was over to see Jacob Rogers in the Finance dept to complete the paperwork and discuss the various warranty options.
- 3125 NE Loop 820, Fort Worth, Texas, United States;
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- Mac Churchill Acura Fort Worth.
This was so easy - one of the most enjoyable car buying experiences I've ever had and I've had more than a few over the decades. These guys are Pro's, fast, polite, friendly and they get things done for you right away!
Since it has been a long time that we have purchased a vehicle, our sales rep AND the owner even stepped in to help out successfully!! They definitely tried their best working with us and our situation! We left super happy and in the vehicle we wanted! Since we purchased so late, we had to come back for a detailed wash Finance also managed to completely mess up the payment arrangement however they worked diligently to correct and were super helpful!
Loved our sales rep Joy Green!! She genuinely showed her careness and only wanted us to be happy!! Great people!
Mac Churchill Acura Fort Worth
They care to make their customers happy even after you purchase the car. Easy to deal with andthe purchasing process took longer than I expected but overall happy with them. I had the privilege of meeting and doing business with Michael Nguyen, a salesperson at Hiley Acura, for my vehicle purchase. He made my car buying experience exceptional. He listened to my concerns, provided excellent customer service and went above and beyond to make sure I was treated well and fairly. There was a vehicle at another dealer that I could have bought.
But I had such a good experience with Michael Nguyen that it resulted in Hiley Acura getting my business. Michael Nguyen was a great salesman very nice and approachable from the time I walked in. He reassured me that they could work with me which they did. I appreciate the ends Michael went through to help me get financed! Working with Jim in sales have been an extremely pleasure. This was the 4th dealership I was trying to buy from while out of state I live near Chicago.
Mike West's email & phone | Mac Churchill Acura's Mac Churchill Acura email
Jim was very direct but friendly on the phone and was willing to work with me mostly via text and email to get this deal done. They were more than accommodating to my banks delays and have made buying this car an absolute pleasure. Highly recommended.
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Thanks again!! My service guy is very thorough very professional very friendly very consistent and very trustworthy. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.
The Hiley Family of dealerships is a locally owned family business that has sold more than , vehicles. He worked there for several years and then went to work for local competition Charlie Hillard, where he worked for fourteen years, later becoming vice-president over seven franchises. Randy realized a life long dream and opened Hiley Mazda and Hiley Volkswagen in Arlington, Texas in after his long career with the Hillard organization. It was a very successful venture. General Motors approved Randy Hiley in to be one of the first Saturn retailers in the country. They interviewed all of Hiley's employees, from the top to the bottom, and the Hiley employees had the highest rate of employee satisfaction that they had ever seen.
Hiley was awarded the two franchises in Dallas and they both opened in Shortly after the two new dealerships opened, Randy Hiley became the chairman of Mazda's National Dealer Council and became a director of Saturn's franchise operations team. Randy Hiley's two sons, Jason and Matt went on to buy and sell more dealerships and now serve as the president and vice president of the company. They bought Hiley Mazda of Hurst in and it has consistently been a top performer on a regional and national level and have earned Mazda's President's Award and Gold Cup Award many times over.
In , continuing the family's passion for the business, the Hiley Family decided to expand, and purchased the Mazda, Volkswagen, and Audi franchises in Huntsville, Alabama. A few months later in , continuing the family's passion for the business, the Hiley Family decided to expand and open a Hyundai franchise in Burleson, Texas.
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I will say however their after care for their customers is good. While you wait fresh baked cookies and a good cup of coffee. Thursday, August 15, Sign in. Forgot your password?
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